Frequently asked questions

Rental Period

Yes, to rent one of our apartments, condos, or houses, you must sign for a minimum of 31 days.

No, there is no maximum time to rent one of our apartments, condos, or houses. In your rental agreement, a clause specifies the period for which you rent the apartment, condo, or house. It is also possible to extend your lease agreement. In fact, 30 days before the end of your contract, you will receive an e-mail asking if you would like to extend your stay.

The rental is for a minimum of 31 days. Afterward, you can rent by day, week, or month. You will find the flexibility you need.

Regulation

No, you do not have to sign a lease. Instead, you must sign a fixed-term rental agreement. This contract frames the agreement between you and Arrow, and specifies the start and end dates of your rental. It is not possible to reduce the duration, but you can extend the contract.

A fixed-term rental agreement is the equivalent of a lease, but for short-term rentals. This contract specifies the start and end dates of the rental period. The duration of the agreement cannot be reduced, but it can be extended.

To do this, 30 days before the end of your contract, when you receive an e-mail notification, you must request an extension of your contract. If you do not take advantage of this renewal, the unit will be put back up for rent into the system so that other people can benefit from it.

No, the rental does not have to start on the first day of the month. Your rental starts on the date of your choice, be it on a week day or during the weekend.

General

We own condos and houses for rent in the Quebec City area as well as in the Greater Montreal region. We serve both the Rive-Nord and Rive-Sud of these two regions. Our head office is in Quebec City. As we are constantly expanding, keep abreast of any new areas covered by our temporary home rental service offering by signing up for the newsletter:

Yes, we accept pets. Cats and small dogs are welcome. We also have a few locations that allow larger dogs. All the members of your family, even your furry companions, can therefore live under the same roof without any problem.

If the desired accommodation is available, you can move in immediately. If you know in advance the date that you will be requiring the accommodation, contact us as soon as possible to coordinate the short-term rental.

To rent temporary accommodation (31 days or more) or to extend your stay by the day, week, or month, you must contact an Arrow rental agent. Once you have made your choice, a contract will be sent to you by e-mail. All you have to do is put your electronic signature on it and return the document to us. We will then conduct a credit investigation.

You must have liability insurance, which is automatically included in your policy if you have home insurance.

Accommodation

Fully furnished accommodation includes everything you need to be comfortable during your rental stay. All you need to bring with you are your personal effects.

All the living room, bedroom and dining room furniture, the television, light fixtures, and appliances such as washer and dryer, and dishwasher, are included. Furthermore, all the dishes, utensils, cleaning products, and linens, such as sheets and towels, are provided.

Unlimited high-speed Internet, cable TV, electricity, heating, lighting and air conditioning services are also included in your temporary rental.

Yes, a housekeeping service is available as an option if you need this service. Our housekeeping teams are always ready to clean your home. It is even possible to add households at any time to your rental agreement. Only the cleaning at the return of the premises is mandatory.

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Flexible temporary rental

31 days or more

Our rentals are available for a minimum of 31 days. Afterward, you can extend by the day, week, or month. You might like to know that the longer the initial rental period, the more cost-effective the monthly rate.

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Quality of the rental units

Our more-recently built rental units are offered with a range of features. Our high quality standards are reflected in the quality of the finishes and furnishings. The units are fully furnished and fully equipped, which means we supply everything from household appliances to kitchenware to bedding. With our turnkey service, all you need to bring are your personal effects.

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Quick move-in

The occupation process we have put in place is simple and quick. You can take possession of your rental unit on the date of your choice, or even on the same day. As for your departure, it also takes place at the time that is most convenient for you.

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Service 24/7

Our around-the-clock service is there to give you peace of mind. Our maintenance team is always ready to take the necessary measures if ever a repair is required. Whether the problem occurs in the wee hours of the night or on a weekend, you can notify us at any time. Repairs will be carried out as soon as possible to ensure your safety and comfort.

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No long-term commitment

At Arrow, you don't have to sign a 12-month lease. We operate on the basis of flexible rental contracts tailored to your needs. You therefore never have to commit for a long period.

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